Privacy Policy

1. Who We Are

This Privacy Policy applies to Topside Well Service LLC ("Topside Well Service," "we," "us," or "our"), a well pump repair and water system service company based in Dunnellon, Florida.

This policy covers information collected through our website at topsidewellservice.com and any forms, calls, or communications you initiate with us through that site.

2. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you visit our website.

Information you provide directly:

• Your name
• Your phone number
• Your email address (if provided)
• Your service address or general location
• A description of your well or water system problem
• Any other details you choose to share in a contact form or callback request

Information collected automatically:

• Pages you visit on our website and how long you spend on them
• The device and browser you use
• Your approximate geographic location (city/region level — not your street address)
• How you found our website (search engine, ad, referral link)
• Whether you clicked a phone number or submitted a form

This automatic information is collected through cookies and third-party tools described in Section 4 below.

3. How We Use Your Information

We use the information you provide to:

• Call you back to schedule or discuss your well service request
• Dispatch a technician to your property
• Follow up on completed service calls
• Send a callback or confirmation if you requested one
• Respond to questions or concerns you contact us about

We use automatically collected information to:

• Understand which pages and content are most useful to visitors
• Measure the performance of our Google Ads campaigns
• Improve our website and service information
• Identify technical problems with the site

We do not use your information for automated decision-making or profiling. We do not send marketing emails or SMS messages unless you specifically request them.

4. Cookies and Third-Party Tools

Our website uses the following third-party tools that may collect data about your visit:

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website, but it will not affect your ability to call us or request service.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party.

We share your information only in these limited circumstances:

• Service providers: We use CallRail (call tracking) and Google (analytics and ads). These providers receive only the data necessary to perform their services for us and are bound by their own privacy policies.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights, property, or safety of Topside Well Service, our customers, or others.
• Business transfer: If Topside Well Service is sold or merged, your information may be transferred as part of that transaction. We will notify you of any such change.

6. Data Retention

We retain contact information (name, phone, service address) for as long as we have an active customer relationship with you, and for a reasonable period afterward in case you contact us again for follow-up service. We do not retain payment information — all payments are handled in person and no card data is stored on our systems.

Website analytics data (Google Analytics) is retained according to Google's default retention settings, typically 14 months for user-level data.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Request deletion of your information from our records
• Opt out of any marketing communications

To exercise any of these rights, contact us directly:

• By phone: (352) 247-2220
• By email: help@topsidewellservice.com
• By mail: 7111 SW 152nd Place, Dunnellon, FL 34432

We will respond to all requests within 30 days.

8. Florida Residents — FIPA

Florida residents have additional rights under the Florida Information Protection Act (FIPA), Florida Statute §501.171. We comply with FIPA's requirements for protecting personal information and will notify affected individuals in the event of a data breach as required by law.

If you are a Florida resident and would like to exercise your rights under FIPA, contact us using the information in Section 7.

9. Children's Privacy

Our website and services are intended for adults — specifically property owners and homeowners managing their private well systems. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information through our site, please contact us and we will delete it promptly.

10. External Links

Our website may contain links to third-party websites — such as Google, Facebook, Yelp, or product manufacturer pages. This Privacy Policy applies only to topsidewellservice.com. We are not responsible for the privacy practices of any external website. We encourage you to read the privacy policy of any site you visit.

11. Security

Our website is served over HTTPS (SSL/TLS encryption). Contact form submissions are delivered directly to us by email over encrypted connections. We use reputable third-party platforms (Google, Meta) that maintain their own security standards. While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. If you have concerns about transmitting sensitive information, please call us directly at (352) 247-2220.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of those changes.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us: